Shopify’s COO says her ideal employee is an ‘X-shaped’ person0

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• September 3, 2026

Shopify’s chief operating officer has one word to describe employees that will thrive in the AI era: “X-shaped.” On an episode of the “Rapid Response” podcast released on Wednesday, Jess Hertz said that Shopify previously embraced the idea of a “T-shaped person” — someone with broad capabilities but deep expertise in one area. AI is changing