Amazon must pay $1.5 billion to affected customers as part of its settlement with the FTC, and you have less than a week left to claim your share. The Federal Trade Commission sued Amazon in 2023, accusing the company of enrolling customers in Amazon Prime without their knowledge or consent and making it difficult for
Amazon must pay $1.5 billion to affected customers as part of its settlement with the FTC, and you have less than a week left to claim your share.
The Federal Trade Commission sued Amazon in 2023, accusing the company of enrolling customers in Amazon Prime without their knowledge or consent and making it difficult for them to cancel.
Amazon settled with the FTC last year, agreeing to pay a large sum to customers and a $1 billion civil penalty, for a total of $2.5 billion.
The deal came after a Business Insider investigation revealed that Amazon Prime’s sign-up tactics could be deceptive.
Amazon issued automatic refunds to some eligible customers between November and December 2025. Additional eligible customers have until July 27, 2026 to request a refund.
Here’s what you need to know to get paid.
How much is the Amazon Prime settlement payment?
Affected customers can receive a refund for Amazon Prime subscription fees, up to $51.
Who is eligible to file an Amazon Prime compensation claim?
You are eligible to file a claim for Amazon Prime Demand Payment if you have not already received an automatic refund and you meet the following criteria:
- You signed up for Amazon Prime in the US.
- You involuntarily enrolled in Prime through one of the registration processes challenged by the FTC between June 23, 2019 and June 23, 2025 (Amazon will use your records to determine whether you enrolled through an eligible process, called a “challenged enrollment flow”); or attempted and failed to cancel through the online cancellation process during the same time period.
- Used fewer than 10 Prime benefits, such as shopping, delivery, and streaming, during a one-year period of having Prime.
How do I claim a refund from Amazon Prime?
You can file a claim by visiting the official website and clicking “File Claim”.
If you received a notice from Amazon by mail or email, you must provide the claim ID and PIN assigned to you.
If you didn’t receive a notice but think you’re eligible for a refund, you can still make a claim by providing your personal details and explaining how you think you’re eligible: whether you involuntarily signed up for Prime or tried unsuccessfully to cancel during the relevant time period. Amazon says it will use its records to confirm whether you meet the eligibility criteria.
How and when will I be paid?
Amazon has 30 days to review claims once received. All payments must be made by September 2026.
Payments will be made via PayPal, Venmo, or mailed checks, depending on the customer’s preference when submitting the claim.