StubHub has become one of the most popular places to purchase resale tickets to concerts, sporting events, theater shows, and other sold-out experiences. When tickets disappear from major sellers, resale markets are often the easiest way to find seats, although choosing a reliable platform is just as important as finding the right price. That’s why we take a closer look at how StubHub works and if it’s a reliable place to buy tickets.

Like other major resale marketplaces, StubHub connects ticket buyers with individual sellers instead of selling tickets directly. Sellers set their own prices based on demand, seating location, and proximity to the event, so listings can change quickly. That flexibility often makes it easier to find tickets to popular events, but it also means prices can rise well above face value when demand is high.

One of the main reasons StubHub is widely trusted is its FanProtect Guarantee, which ensures that buyers receive valid tickets in time for the event. If there are any issues, such as invalid tickets or delivery issues, StubHub will attempt to provide replacement tickets or issue a refund. When an event is canceled and not rescheduled, buyers can receive a full refund or a 120% credit toward a future purchase.

That said, StubHub is not without its drawbacks. Service fees may be higher than some competing platforms, and because prices are set by sellers, availability and cost may vary significantly. It is also important to note that FanProtect does not guarantee refunds for postponed or rescheduled events unless the event is officially cancelled.

Below, we break down how StubHub will operate in 2025, including its buyer protections, refund policies, fees, and tips to avoid scams, so you can decide if it’s the right place to buy tickets for your next event.

Is StubHub legit?

In short, StubHub is a reliable platform to buy and sell tickets for big events. Although the company itself is not the seller, it offers guarantees to both parties in a sale to avoid possible scams. However, it does mean that StubHub does not control the prices of event tickets: they are set by the users who sell them. Instead, the site will recommend prices for sellers during the listing process.

StubHub offers a 100% guarantee on every order through its exclusive FanProtect Guarantee, which we break down below.

How StubHub Protects Ticket Buyers

Buying tickets from a reseller is sometimes the only option for sold-out, high-demand shows. StubHub is a great place to find tickets, especially with their FanProtect Guarantee to cover orders. Here’s what it promises to buyers:

• Tickets will be delivered in time for the event.
• The ticket will be valid for the event.
• Any issues will be resolved with comparable or better tickets or a refund.
• Event cancellations that are not rescheduled are eligible for a 120% StubHub credit or a full refund.

For even more information, you can consult the terms and conditions for StubHub buyers.

How StubHub Protects Ticket Sellers

Whether you’ve changed your mind or need to cancel a scheduled event, StubHub is a simple platform for ticket sellers. Listing is quick and easy, and there’s no need to research prices with the site’s recommendations. It also protects both its sellers and buyers under the same FanProtect Guarantee.

StubHub’s main promise is timely payment for tickets sold. The seller’s full terms and conditions explain this in more detail.

What about StubHub fees?

Of course, these protections come at a price. StubHub, like any other third party, charges fees to both fans and sellers. For the latter, you pay nothing until your tickets are sold. Percentages are not set in stone; They may differ depending on ticket prices, event dates, supply and demand.

Only two costs are added to purchases: a service fee and a fulfillment fee. These can be seen before, during and after payment; This is how to do it:

• before paying: Click the filters on the event page and change “Price display options” to “Include estimated rates.”
• During payment: The total cost is broken down on the “Review & Buy” page, under “Your Order Summary.”
• after payment– Please see your order receipt for the fee breakdown at the bottom.

Head to StubHub to check out the latest ticket prices for concerts, live sports, comedy shows, and more.

StubHub FAQ

Because their platform is reseller-based, StubHub generally does not offer discount codes, coupons, or promotional price cuts. Since each listing is offered by a third party, usually another fan, it is difficult for StubHub to offer buyers promotional codes for general use without collecting money from the seller.

Are StubHub tickets guaranteed?

StubHub tickets are as guaranteed as your concert or sporting event. Your reservation is locked at the time of purchase, but if the ticketed event is canceled or rescheduled, your tickets will also change. It often varies, but rescheduled events often result in a valid ticket date change, while cancellations get you a refund or 120% of its value in StubHub credit.

Does StubHub sell gift cards?

If you have a friend or family member who loves going to concerts and sporting events, StubHub offers gift cards in increments of $25, $50, $100, and $200. These can be redeemed at any time on the StubHub website to purchase tickets to your next big show, with the StubHub FanProtect Guarantee.

StubHub’s support page includes a library of resources, including FAQs, seller information, and more. If you want to contact the company for personalized assistance, check out their online chat.

Does StubHub offer refunds?

If you change your mind or have a scheduling conflict, StubHub sales are final. That means there will be no refunds in the traditional sense; however, you can become a ticket seller on the platform.

This doesn’t work for last-minute cancellations, but with enough lead time, you can list your tickets on StubHub and wait for another attendee to purchase them. This can help you get your money back or even help you make a little profit in the process.

Who is touring or performing on StubHub now?

Who you should watch depends on your tastes in music, sports, and entertainment, but there are some pretty big names taking the stage in 2026. Here are some highlights:

Explore more live music, sports, and comedy events near you on StubHub.

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