Save You have reached your maximum number of saved items. Remove items from your saved list to add more. TOTOTO Queensland police are carrying out urgent welfare checks on more than a dozen people whose emergency calls failed during Wednesday’s nationwide telecommunications outage, as a second outage hits the network. Police said 17 people tried
Queensland police are carrying out urgent welfare checks on more than a dozen people whose emergency calls failed during Wednesday’s nationwide telecommunications outage, as a second outage hits the network.
Police said 17 people tried to call Triple Zero during the outage, which began around 4 a.m., and were unable to connect to services.
A police spokesperson said they were working with Telstra to identify all failed calls and that Policelink would carry out welfare checks.
“Queensland’s Triple Zero service remains operational and people experiencing an emergency should continue to call Triple Zero,” the Queensland Police Service said.
“Affected customers should check with their provider what the disruption means for them.”
Telstra said more than 300 Triple Zero calls across Australia failed during Wednesday’s outage, caused by a 20-year-old “time travel” bug triggered by problems with a firmware update.
But in a statement issued on Wednesday evening, Telstra said a second network outage was affecting some calls, including Triple Zero calls, hours after the telco rushed to resolve the daytime outage.
Telstra said callers to Triple Zero could hear an error message while their phone tried to connect to another mobile network, and urged anyone who could not contact emergency services to wait up to 90 seconds. If that failed, Telstra urged customers to call from another phone.
Telstra chief financial officer Michael Ackland was due to speak to the media on Thursday morning.
The telecommunications company was fined more than $3 million in 2024 for an outage that prevented some customers from reaching Triple Zero.
The company faces possible penalties of tens of millions of dollars for Wednesday’s broadcasts.
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